HOW DO I...
OBTAIN TELEPHONE
ADVICE?
The telephones
are normally very busy between 8.30 and 10.00am. So, if your reason for calling
is not urgent, you may find it helpful to call later in the morning. If you wish
to speak to one of the doctors, you may leave a message at reception and a doctor will return your call the same day. Please
inform the receptionist of the nature of your call if possible.
REGISTER AS
A PATIENT?
When you register you will be registered as a patient of the practice rather
than an individual GP. However, at registration you may express the wish to be
registered with a preferred GP. If you wish to change your usual GP at any time
please speak to a receptionist.
If you wish to be treated as a private patient, please approach the doctor of your choice.
MAKE
AN APPOINTMENT?
Consultations are normally by appointment. The telephones are open for appointments
and general enquiries between 8.00am to 6.30pm Monday to Friday. At other times
a taped message will notify you of the emergency arrangements.
DOCTORS
ARE AVAILABLE FOR CONSULTATION:
| Monday: |
8.40am
- 12 noon |
 |
2.00
- 6.20pm |
| Tuesday: |
8.40am
- 12 noon |
 |
2.00 - 6.20pm |
| Wednesday: |
8.40am
- 12 noon |
 |
2.00
- 6.20pm |
| Thursday: |
8.40am
- 12 noon |
 |
2.00 - 6.20pm |
| Friday: |
8.40
- 11.50am |
 |
12.20
- 6.20pm |
| Saturday: |
8.30
- 11.30am (Booked Appointments Only) |
However, individual doctors' times
will vary.
On occasions, there may be a delay in seeing the doctor of
your choice. If the matter is urgent, please tell the receptionist so that an
alternative can be offered. URGENT cases will always be seen the same day. Please
only ask for an urgent appointment when you have a problem that really cannot
wait.
OBTAIN
A HOME VISIT?
Patients too ill or disabled to come to the surgery can be visited at home, although your usual doctor may not always make this visit. Except in an emergency, requests for visits should be made before 10.30am. You may be asked for some information in order that the doctor can assess the priority. It helps if you can attend surgery as there are better facilities for examination and treatment.
OBTAIN
TEST RESULTS?
It would be helpful if you would ring for test
results in the afternoon between 3.00 and 4.00pm. By then the incoming mail will
have been seen by the doctors. Results will only be given to the patient concerned
or to the parents or guardians of young children. There may be occasions when
you are asked to attend surgery for results.
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