The Dorridge Practice

ACCESS TO MEDICAL RECORDS

From time to time it is possible that your records may be accessed by, for example, members of Solihull NHS Care Trust or members of staff working for that body. These members of staff (who all will have signed a duty of confidentiality) are required to review the quality and consistency of patient records, for the management of healthcare services in the NHS.

Wherever it is practicable, patient information will be anonymised and/or aggregated. If this is not possible and patient identifiable information is disclosed, a note will be made in your records.

If you have any questions or comments about confidentiality of patient records, or if you would prefer that your records are not accessed for these purposes, please contact the practice manager.

COMPLAINTS

The practice operates a complaints procedure in line with NHS regulations and the practice manager will be pleased to discuss any problems or complaints. If you are unhappy with, or would like to see some improvement in, the services offered by the practice, please write to or make an appointment to see the practice manager who will be pleased to help in any way possible.

ZERO TOLERANCE

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

PATIENT CONFIDENTIALITY AND DATA PROTECTION

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team.

PATIENTS' RIGHTS AND RESPONSIBILITIES

Be on time for your appointment.

Tell us, at your earliest convenience, if you need to cancel an appointment.

Call for a home visit before 10.30am.

Ring for test results between 3.00 and 4.00pm.

Inform us of any changes to your address, telephone numbers etc.

You may view your medical records by writing to the practice manager.