- Prescription requests cannot be taken over the telephone.
- All requests are processed with a 48 hour (not including weekend) turn around (this does not take into account dispensing time at the pharmacy of your choice).
- 'Urgent' requests will be available after 6 pm on the day of receipt, however you may be asked to visit your pharmacy for an emergency supply instead, depending on the medication required.
- not all medication is available on NHS prescription (some medication is what’s known as ‘non-formulary’ and means they cannot be prescribed by GPs)
If someone else other than the patient is to collect a prescription on behalf of the patient, as of the 25th May 2018, with the introduction of the General Data Protection Regulation (GDPR), EXPLICIT consent (i.e. signed & identified) will be required. Please find our suggested consent 'slips' here. We will NOT be able to hand over prescriptions to 3rd parties for ANY reason without this consent & the 3rd party producing identification from the 25th May 2018.
Should you require medication which has not been prescribed by a Doctor and/or is not a repeat item, please use the pink form available in reception, and put it in the prescription box in reception and we will arrange for this to be processed.
Information regarding repeat medication is stored on computer. Every time a prescription is issued a tear-off slip is attached showing the names and dose of the repeat medication. This slip may be used to order repeat prescriptions by ticking the items required then
handing it in to the repeat prescription letterbox in the Surgery reception
posting it with a stamped addressed envelope for return.
Please read any messages at the bottom of the tear-off slip.
You can also order your repeat medication online, see the 'Do it Online' Tab in the top navigation bar. If you are already registered please click here to access the SystmOnline service.
DORRIDGE SURGERY POLICY IS THAT ALL NEW REGISTRATIONS FOR THE ONLINE SYSTEM NEED TO BE DONE FACE TO FACE AT THE SURGERY, & ON THE PRODUCTION OF PHOTOGRAPHIC ID. Patients wanting access to their detailed coded records are to expect a 28 day turn around, as their record has to be checked by a GP first before access is granted.
There is an option to register online for access however this service is NOT available at Dorridge Surgery. Please accept our apologies for this but it is TPP who provide the clinical system, & they have put this as an option that we cannot remove. We DO NOT accept, or respond to online requests to access records/appointments/prescriptions online.
Repeat prescriptions will be available 48 working hours after being requested. No telephone requests can be accepted for repeat medication unless in exceptional circumstances; this is to eliminate the possibility of errors.
It is important that patients on computerised repeat medication be reviewed by their doctor at least once every six to twelve months. The surgery will contact you if an appointment is needed for this.
(Once you have your username & password please access your online account as soon as possible to change the password for added security. Please note that your account will never be disabled due to inactivity, and you don't have to 'activate' your account, so if ever you have trouble signing in due invalid username or password, you will need to visit the surgery reception - we can't do this over the telephone)
SOME CHANGES HAVE BEEN INTRODUCED, BOTH TO THE APPOINTMENT AND THE MEDICATION PAGES WITHIN 'Systmonline', FOR ASSISTANCE PLEASE CLICK HERE
ORDER REPEAT MEDICATIONS
The way repeat prescriptions are ordered is changing. You will from 1st September 2017 have to order your repeat prescriptions from the GP yourself. This will only affect you if your medicines have previously been ordered by a local pharmacy. You will be able to order your medication in a number of ways which is detailed below:
- at the surgery,
- by post
- by fax – 01564 779599
- Online – please follow the link below to the application form and information for online access.
Please note the practice is unable to accept medication requests over the phone
When ordering please remember to:
- Please provide the exact drug names wherever possible.
- Please allow 48 hours before collecting.
- Please allow extra time at weekends and bank holidays.
- Most prescriptions can now be sent to a pharmacy of your choice via the Electronic Prescribing Service (EPS). Please visit the pharmacy that you would like to collect your prescription from and ask to register with them to use the EPS service.
More information about these changes can be found at the links below or please ask at reception for more information
Letter to patients
Online registration leaflet & Online Registration form